Cancellation Policy

At Yowww, we aim to provide a seamless experience for our customers. However, we understand that there may be instances where cancellations are necessary. Please carefully review our cancellation policy outlined below:

Order Cancellation by the customer

• Before the order is accepted by the Restaurant
  • Customers can cancel their order without incurring any charges before the restaurant accepts the order.
  • A full refund will be initiated for prepaid orders, which may take 5 - 7 working days to reflect in the original payment method.


• After the order is accepted by the Restaurant
  • Once the restaurant has accepted the order, cancellation requests may not be accommodated.
  • If the cancellation request is made from the customer, the entire order amount will be refunded. Which may take 5 - 7 working days.


• After the Order is Dispatched
  • Orders that are already dispatched cannot be cancelled.

Order cancellation by Yowww

• Reasons for Cancellation

  Yowww reservers the right to cancel orders under the following conditions :-

  • Unavailability of ordered items at the restaurant.
  • Operational constraints such as delivery issues, extreme weather, or unforeseen events.
  • Suspicious, fraudulent, or bulk orders.


• Refund for orders cancelled by Yowww
  • If an order is canceled by Yowww, customers will receive a full refund for any prepaid amount.

Order Modification

• Once an order has been placed, modifications (e.g., changing delivery address, items, or delivery time) may not be accommodated. In such cases, the customer is advised to cancel and place a new order if the cancellation policy allows.

Refunds and Compensation

• Refund Timelines
  • Refunds will be processed within 5 - 7 business days and credited to the original payment method.
  • In case of payments made via Yowww wallet, the refund will be credited back to the wallet immediately after processing.


• Refund Coupons
  • Refund coupons, if issued, will have a specified validity period and cannot be reissued, extended, or reactivated once expired.

Special Conditions

• Loyalty Points and Offers
  • If an order is canceled, loyalty points earned on that order will be revoked.
  • Discounts, promotional offers, or coupons used in the canceled order will not be reissued.


• Peak Hours and Special Events
  • During peak hours or special events, cancellation requests may take longer to process due to operational constraints.


• Force Majeure
  • In the event of circumstances beyond our control (natural disasters, government restrictions, etc.), cancellations and refunds will be handled on a case-by-case basis.

Contact Us

For any concerns or queries regarding cancellations, please reach out to our Customer Support Team via the Yowww app or email us at reachus@yowww.in

By placing an order on Yowww, you acknowledge and agree to our cancellation policy. We are committed to ensuring transparency and fairness in all transactions and appreciate your understanding.